F.A.Q.

Who can order from Medi Wholesale?

Only individuals or corporations licensed to handle the products we offer can order from Medi Wholesale. Under no circumstances do we sell to unlicensed individuals. For further clarification about exact licensing requirements, please contact us by phone at 1-866-779-1527 or email us at info@medi-wholesale.net.

Can I authorize a proxy to order on my behalf?

Yes. To allow for third-party order placement, we require a signed form furnished by the licensed entity on file as proof of authorization. This form may be sent to us via fax or email, or alternatively you can get in touch with one of our customer service representatives for advice on the best course of action.

What payment methods do you accept?

Payments can be made by credit card. We accept Mastercard and Visa.

Do you offer payment plans?

As we deal with international transactions, Medi Wholesale is unable to provide payment terms to our customers.

What are your customer service hours of operation?

Our customer service is open from 8:30 a.m. to 6:30 p.m. EST Monday to Friday. You can place an order online at any time.

Do you deliver to regions outside of Canada and Europe?

Yes, we offer international shipping to many countries around the world. It is the buyer’s responsibility to know the rules, regulations, and local laws of their region.

What is your delivery and returns policy?

Please refer to our Shipping and Returns Policy page.

Is there a minimum quantity per order?

There is no minimum order quantity you need to order; however, there is a minimum shipping charge of $50 for orders below $500.

Why should I shop at Medi Wholesale?

We offer genuine, brand-name aesthetic and medical products for wholesale prices. We have designed the Medi Wholesale website with ease-of-use in mind: with a convenient account overview page that gives you your personal details, payment options, order history, and order tracking all in one place. This combination of convenience and great savings will enhance your shopping experience.

Are your products genuine? How can I be sure that they are authentic items?

Medi Wholesale cares about the quality of products we stock. That is why we only offer genuine, original items. The authenticity of our products can be verified from hallmarks like batch or lot numbers found on the manufacturer’s packaging. Check the integrity of the packaging upon receiving your order. We ship our products in the manufacturer’s original packaging, untampered and sealed.

Where are your products sourced from?

Our products are sourced from Europe.

Are the products found on Medi Wholesale different in any way from the products available in my region?

The products that you receive from us and the products found in your local region will only differ in terms of packaging. Manufacturers package their products according to the requirements set by the distribution country. In other instances, some manufacturers may have given the marketing rights of a particular product they own to a different local distributor company in that particular jurisdiction. As a result, there may be slight differences in packaging of the same items between geographical regions.
However, rest assured that most of the products you are receiving from us are identical to the items found locally. In most cases, these products originated from the same manufacturing facility and have been approved by many regulatory bodies such as the FDA and Health Canada. Please contact us if you have further questions regarding any of the products sold at Medi Wholesale.

How do I know if this is the right product for me?

Medi Wholesale has a review section for all of the products listed. This gives customers who have previously bought the item the opportunity to review and rate the product, so that future buyers can gain further insight. You may refer to these testimonials provided by fellow doctors, dermatologists, and medical estheticians to help you decide.

Which currency is used to list your prices?

All prices on our website are displayed in US dollars.

I am having problems logging in/resetting my account password. What do I do?

Contact our customer service team during operating hours. Our live representatives will be more than happy to assist you in this matter.

There is a particular product I’m interested in that is not listed on Medi Wholesale. What can I do?

If there is an item that you would like to see on Medi Wholesale, do not hesitate to contact our customer service team to check the availability of said item.

Do you price match?

We strive to provide our customers with the best prices. If you find an item online with a lower price, contact us by phone at 1-866-779-1527 or email us at info@medi-wholesale.netwith recent proof of the price and item, and we will do our best to meet or beat the price.

Does Medi Wholesale have a discount system? How does it work?

Medi Wholesale offers lower unit prices if you buy in bulk. These discounts are assigned on a per-volume basis. Applicable discounts are incorporated into the price. We also constantly run promotions, rebates and more, so don’t forget to check our website regularly for the latest deals and offers.

Do you offer any incentives for returning clients?

If you have been receiving better pricing elsewhere, we will match or better that pricing provided recent proof of the competitor’s pricing and terms are provided and are equal to ours.